FAQs

Faelan, we would like your shopping to be hassle-free and convenient. The most asked questions by our customers are listed below. If your question is not listed here, feel free to reach out to us at support@faelan.shop or +1 223-229-4984.

1. What kind of products do you sell?
We provide top-of-the-line pots and planters that will complement any office, garden, or home decor.

2. Where do you ship?
We ship within the United States at this time. We will be shipping to other regions in the future.

3. How long does shipping take?
We ship orders within 1–3 business days. Our standard shipping time from your area is 3–7 business days.

4. Do you offer free shipping?
Yes! We offer free standard shipping on orders of a certain amount (check product pages or promotions for qualifications).

5. How can I track my order?
Once your order has shipped, we will email the tracking number to the email address you gave at checkout so you can track your shipment.

6. What do you do in case of return?
We offer a 30-day return policy from purchase date if the product is new and in original condition. For more information, please see our Return & Refund Policy page or our customer support.

7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other safe online payment methods at checkout.

8. How do I contact customer support?
You can email us at support@faelan.shop or phone +1 223-229-4984. We are open for support Monday–Friday.

Support Time: 24/7
Store Phone: +1 2232294984
Store Email: support@faelan.shop
Store Address: 101 Patterson Rd, Santa Maria, CA 93455, USA

Sign up and save