FAQs

Welcome to the Faelan FAQ section! Below you'll find answers to our most commonly asked questions about products, orders, shipping, returns, and more. If you don’t see your question here, feel free to contact us anytime — we’re available 24/7 to help.

🪴 PRODUCTS
Q: What kind of products do you sell?
A: We specialize in high-quality pots and planters, carefully curated for style, durability, and sustainability. Whether you're decorating your home, garden, or office, Faelan has the perfect piece.

Q: Are your planters suitable for indoor and outdoor use?
A: Yes! Many of our pots are designed for both indoor and outdoor use. Please check individual product descriptions for material and care details.

📦 ORDERS & SHIPPING
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all domestic U.S. orders. No minimum purchase is required.

Q: How long does shipping take?
A: Orders typically arrive within 3–7 business days after processing. You’ll receive a tracking number as soon as your order ships.

Q: When is the order cut-off time?
A: Orders placed before 5:00 PM (ET), Monday to Friday, are processed the same day. Orders placed after that time, on weekends, or on holidays will be processed the next business day.

Q: Do you ship internationally?
A: At this time, we ship only within the United States.

💳 PAYMENT
Q: What payment methods do you accept?
A: We accept payments via PayPal. It's fast, secure, and gives you the flexibility to pay using your PayPal balance, debit, or credit card.

Q: Is it safe to shop on your website?
A: Absolutely. We use secure SSL encryption and work with trusted partners like PayPal to ensure your payment information is protected.

🔁 RETURNS & REFUNDS
Q: Can I return a product?
A: Yes, we accept returns within 14 days of delivery. The product must be unused, in original packaging, and in sellable condition.
See our full Return & Refund Policy for details.

Q: What if my order arrives damaged?
A: If your item is damaged during transit, please email us at support@faelan.shop within 48 hours of delivery with photos. We'll send a replacement or issue a refund.

🕒 SUPPORT & CONTACT
Q: How can I contact Faelan?
A: We’re available 24/7. You can reach us via:
📧 Email: support@faelan.shop
📞 Phone: +1 361-450-9444
📍 Mail: 5948 Butternut Dr, East Syracuse, NY 13057, USA

Q: What are your business hours?
A: Our business days are Monday to Friday. Order processing and shipping follow this schedule, but customer support is available 24/7.

🌿 OTHER QUESTIONS?
If you have a question not listed here, don’t hesitate to reach out. We’re always happy to help and love hearing from our plant-loving community.

Thank you for choosing Faelan — where every planter is rooted in care and style.