Payment Policy

At Faelan, we believe that shopping should be simple, secure, and stress-free. This Payment Policy outlines the payment methods we accept, how we process your orders, and how your information is protected.

💳 Accepted Payment Method
We currently accept:

PayPal

PayPal allows you to pay securely using your PayPal balance, credit card, or debit card — even if you don’t have a PayPal account. All payments are processed through PayPal’s trusted and encrypted platform.

🔒 Secure Payment Processing
Your privacy and security are very important to us. That’s why:

All transactions are processed through SSL-encrypted connections

We never store your payment details on our servers

Your PayPal transaction is protected by PayPal's Buyer Protection Program

You can shop with confidence, knowing your financial information is handled safely.

🛒 Order Processing
Orders are processed Monday to Friday, excluding public holidays

Orders placed before 5:00 PM (ET) on business days are processed the same day

Orders placed after 5:00 PM ET are processed the next business day

Once payment is confirmed, your order will be packed and shipped with care. You’ll receive an email with tracking information as soon as it ships.

❗Payment Issues or Errors
If your payment doesn’t go through or if you encounter an error during checkout, please:

Double-check your billing information

Ensure your PayPal account is active and funded

We’re available 24/7 to help you resolve any issues.

📌 Important Notes
We do not accept cash, checks, bank transfers, or payment upon delivery

All prices listed are in USD

Sales tax (if applicable) is calculated at checkout, based on your shipping address

Need Help?
If you have questions about payment or anything else, we’re here for you.

📧 Email: support@faelan.shop
📞 Phone: +1 361-450-9444
📍 Address: 5948 Butternut Dr, East Syracuse, NY 13057, USA
🕒 Support Time: 24/7

Sign up and save