Warranty
Faelan, we're committed to selling high quality pots and planters that will stand the test of time. Our customer satisfaction and trust in our products are important to us, so we provide a limited warranty with your purchase.
Warranty Coverage
- All pots and planters are covered by a 6-month limited warranty from purchase date.
- This warranty covers manufacturing defects in materials or workmanship under normal conditions.
What's Included
- Cracking, breaking, or damage caused by manufacturing faults.
- Fading or surface wear occurring under normal in-doors or outdoor use.
What's Not Covered
- Abuse, accident, or misuse damage.
- Natural wear and tear like scratches, stains, or discoloration with time.
- Damage caused by adverse weather conditions, incorrect planting, or overuse of chemicals.
How to Claim Warranty
In case you believe that your product is faulty under warranty, kindly email our support team at support@faelan.shop or telephone +1 223-229-4984.
Kindly provide:
- Order number
- Evidence of purchase
- Clear images of the faulty product
Our support team will attend to your request and, if authorized, replace the product or provide store credit with no additional fee.
Address for Warranty Requests
Contact Us :
Support Time: 24/7
Store Phone: +1 2232294984
Store Email: support@faelan.shop
Store Address: 101 Patterson Rd, Santa Maria, CA 93455, USA