Privacy Policy
At Faelan, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services. We are committed to handling your personal data with care and transparency.
1. Information We Collect
When you visit or make a purchase from faelan.shop, we may collect the following types of information:
Personal Information
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through PayPal – we do not store your card or PayPal credentials)
Usage Information
IP address
Browser type and version
Device type
Pages visited, time spent, and clickstream data
This information helps us improve our website, process your orders, and provide better customer support.
2. How We Use Your Information
We use your personal data to:
Process and deliver your orders
Communicate with you regarding your orders or inquiries
Provide customer support
Send order updates, promotions, and special offers (only if you opt-in)
Improve our website’s functionality and customer experience
Ensure compliance with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties only when necessary to fulfill your order or improve our services, such as:
Shipping carriers
Payment processors (e.g., PayPal)
Email service providers
Analytics and website optimization tools (e.g., Google Analytics)
All third parties are required to maintain your privacy and handle your information securely.
4. Data Security
We use industry-standard security measures to protect your personal information, including encryption, firewalls, and secure server protocols. Your data is stored in secure systems and is only accessible by authorized personnel.
5. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections or updates to your information
Request deletion of your personal data (unless required by law to retain it)
Opt-out of marketing communications at any time
To exercise these rights, contact us at support@faelan.shop.
6. Cookies & Tracking Technologies
Our site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and serve targeted ads. You can control cookies through your browser settings or decline their use by modifying your preferences.
7. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our website implies your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this policy or your data, please contact us:
📍 Address: 5948 Butternut Dr, East Syracuse, NY 13057, USA
📧 Email: support@faelan.shop
📞 Phone: +1 361-450-9444
Last updated: July 31, 2025
Thank you for trusting Faelan — where design and nature come together with care and respect for your privacy.