Return And Refund Policy

At Faelan, we are committed to bringing beauty, warmth, and nature into your home through our thoughtfully crafted pots and planters. Your satisfaction is at the heart of what we do. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns
We gladly accept returns within 14 days of delivery. To be eligible for a return, your item must be:

In its original condition – unused, unwashed, and free from damage

In its original packaging with all tags attached

Accompanied by proof of purchase (such as your order confirmation email)

Please contact our support team at support@faelan.shop or call us at +1 361-450-9444 before returning your item, so we can guide you through the return process and provide a return authorization.

Customers are responsible for return shipping unless the return is due to our error (e.g., wrong item sent or defective product).

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days and automatically applied to your original method of payment via PayPal.

Refunds are issued for the cost of the product only. Shipping costs are not refunded unless the return is due to a mistake on our part.

Damaged or Defective Items
We take great care in packing and quality-checking every order. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll make it right with a replacement or full refund.

Non-Returnable Items
For hygienic and safety reasons, the following items cannot be returned:

Used or washed planters

Custom or made-to-order pieces

Clearance or final sale items

Order Cut-off and Processing
Orders placed before 5:00 PM (ET) on business days (Monday to Friday) are processed the same day. Orders placed after the cut-off time, or on weekends or holidays, are processed the next business day.

Free Shipping
We proudly offer free shipping on all domestic orders.

If you have any questions, we're here for you 24/7.

📍 Address: 5948 Butternut Dr, East Syracuse, NY 13057, USA
📞 Phone: +1 361-450-9444
📧 Email: support@faelan.shop

Thank you for choosing Faelan – where style meets serenity in every planter.